Damaged Goods:

Please examine every shipment for signs of damage before signing to receive that shipment. If the products were damaged in transit usually the packaging will be visibly damaged on the outside.

While the driver is there, before the delivery is signed for and if there is visible damage, you may ask the driver if you can inspect the contents for damage. It’s possible the contents are not damaged and the driver could be on his way. No harm, no foul!

If goods are damaged do not accept the package and it will be returned to shipper at no charge.

If you are not present when a delivery is made and damage is visible on the outside of the package contact the carrier and let them know before you open the package. The carrier will need to know the tracking number.

Next, let Bench Solution, Inc. customer services know if there is a shipping problem.

Contact Information:

UPS: 800-Pick-UPS

Bench Solution, Inc. Customer Service: 866-223-6247